We’re Here to Help

Get manuals, troubleshooting guides, FAQs, and more.

We’ve continually worked with our customers to transform the experience of entertainment and communications for millions of people around the world. Our commitment to you includes a commitment to standing behind our products 100%. The people of ARRIS are dedicated to the success of our customers, bringing a passion for innovation that has fueled our history.

Consumer Support Site

No warranty? No problem!

Slow internet speeds, lost internet connection, intermittent or poor wireless range? With ARRIS Assist Premium Support you can get all the devices on your network covered so you can rest easy.

Chat support is always free. Start here!

LEARN ABOUT ARRIS ASSIST

ANA VIRTUAL ASSISTANT

LIVE CHAT SUPPORT

PHONE SUPPORT

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Check if SURFboard is compatible with your ISP

Not sure if that SURFboard® cable modem or router you’ve been eyeing up will work with your cable Internet Service Provider?

CHECK COMPATIBILITY

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Support for legacy and discontinued products

Whether you’re looking for a replacement battery or a manual for a discontinued ARRIS product, chances are you can find it on our consumer support site. You can also get support for older cable equipment, register your new product to get warranty support today or check the status of your warranty.

CHECK PRODUCT WARRANTY STATUS

REGISTER PRODUCT FOR SUPPORT

CONSUMER SUPPORT SITE

Available Premium Support takes our service to the next level!

The ARRIS Assist™ Premium Technical Support service can provide you with peace of mind for your home network and many of the devices connected to it.

LEARN ABOUT ARRIS ASSIST™

We stand behind our products

Never worry about experiencing problems with your SURFboard Home Networking product. ARRIS provides warranties on every product. Just call or chat with our Tech Support to start the process.

LIVE CHAT SUPPORT

PHONE SUPPORT

ARRIS NETWORK ASSISTANT

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Meet our lineup.

Cable Modems

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Wi-Fi Cable Modems

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Mesh Networking

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Xfinity Products

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SURFboard Central

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All Products

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